Inside Sales Customer Service Job Opening

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Customer Service Inside Sales Job 

Our Inside Sales Reps enjoy problem-solving and strive for customer satisfaction.  Are you a people person with outstanding communication skills? Do you prefer a set schedule with weekends off? If so, Ginsberg’s  Inside Sales Rep job might be the right position for you!! With FULL TRAINING PROVIDED, the Inside Sales Rep serves customers by providing and processing information in response to inquiries, concerns, and requests about products and services. The Inside Sales Rep also takes and processes orders for customers, along with providing back up to their assigned field Sales Representatives to help meet sales goals and budgets.

You can choose to actively participant in numerous Employee Programs at Ginsberg’s!

Inside Sales Responsibilities

• • Interact with customers via telephone, fax, email, and internet to provide a positive shopping experience and excellent customer service.
  • Respond promptly to customer inquiries, and resolve customer complaints in a timely manner.
  • Take orders from customers for delivery or pick up, and record information in computer system.
  • Process and maintain commodity orders for school accounts.
  • Process requests for pick-up on incorrect or bad product, either from customers or field Sales Representatives.
  • Assist with the special order and proprietary requests process for field Sales Representatives.
  • Communicate special order inventory to assigned field Sales Representatives.
  • Responsible for maintaining all aspects of assigned house accounts.

Provide Additional Support For Will Call 

• • Printing customer invoices and performing all cashier duties necessary for the proper completion of transactions.
  • Demonstrate advanced product knowledge; maintaining awareness of new products and educate employees and customers on product offerings.
  • Administer credits according to company policy.
  • Monitor product integrity to ensure the highest quality items are available.
  • Work closely with the operational, purchasing and sales departments.