Transportation Support Representative Job Description
The Transportation Support Representative is the main touch point for many individuals in and out of the company, and therefore is a crucial part of the team’s success. This position is a key resource that influences sustaining a culture built on respect, integrity, and service.
This position requires you to always be alert and ready to respond to Driver’s inquiries when needed and keep operations running smoothly. This is done by resolving problems as they arise, paying close attention to detail when it comes to coordinating pick-ups and requests, all while effectively managing competing priorities.
Weekly Work Schedule
- Monday – Friday Typical schedule is 8:30 am – 5:30 pm with flexibility outside of regular business hours to meet the demands of the business.
Transportation Support Representative Job Salary
- $21/hr – $23/hr based on experience, overtime is available after 40hrs and is paid weekly!
Transportation Support Representative Essential Job Requirements
- Regularly interacts with business partners via phone, email, and internet.
- Fields calls and disseminates information to the appropriate business partners to ensure proper service levels are met.
- Provides communication to business partners on driver status, issues impacting deliveries, delivery changes, etc.
- Develops strong working knowledge of Omnitracs and other Transportation systems.
- Responds promptly to driver inquiries and resolve issues in a timely manner.
- Conducts driver quality follow-up, providing drivers with information about their accuracy, trends and errors.
- Researches and tracks issues identified by sales reps through customer complaints to ensure proper follow up with drivers.
Knowledge, Skills and Abilities Include
- Good knowledge of principles, practices, and processes for providing customer and personal services.
- Ability to communicate effectively, both verbally and in writing.
- Ability to accurately evaluate customer satisfaction to ensure their needs are being met.
- Good knowledge of administrative and clerical procedures and systems, such as managing files and records.
- Develop strong knowledge of transportation systems (TMW, People Net, Retalix) to be able to provide driver status updates, conduct research and handle customer service requests.
- Ability to learn and effectively use company specific computer systems used to route trucks, map product, and maintain company data.
- Strong attention to detail and accuracy of work.
Education/Experience
- Possession of a high school diploma or Graduation Equivalency Degree (GED) AND at least 3 years of customer service experience and 1 year of fleet/operational distribution experience.