Customer Solutions Coordinator Job Description

The Customer Solutions Coordinator serves customers by providing and processing information in response to inquiries, concerns, and requests about products and services.  The Customer Solutions Coordinator also takes and processes orders for customers.  Additionally, the Customer Solutions Coordinator supports and provides back-up to assigned field Sales Representatives to help meet sales goals and budgets. While on the job, you will become familiar with the products we carry, interacting with customers and handling their orders and/or questions, providing switch board assistance to our receptionist, and forming relationships with our awesome team and leadership!

 Work Schedule

• Monday – Friday, 8am – 5pm

Customer Solutions Coordinator Salary

• $18.50/hr, with the opportunity to earn annual performance-based raises and eligibility for an annual discretionary bonus.

A Few Key Essential Job Requirements

• Interact with customers via telephone, facsimile, email, and internet.
• Respond promptly to customer inquiries and resolve customer complaints in a timely manner.
• Take orders from customers for delivery or pick up, and record information in computer system.
• Assist with the sales effort by answering product, order, and service questions.
• Perform all cashier duties necessary for the proper completion of transactions.
• Demonstrate advanced product knowledge; maintaining awareness of new products and educate employees and customers on product offerings.
• Organize and prioritize customer orders in accordance with Will Call policy.
• Provides regularly scheduled backup and support to the Receptionist and reception function, including covering daily lunches and breaks, scheduled vacations, and unplanned absences.
• Participate in weekly telemarketing sales spiffs

Great Ginsberg’s Foods Benefits Are Waiting For You

As a family-owned and operated company since 1909, we foster a welcoming workplace culture, embracing engagement and development, and attracting, recruiting, and retaining a diverse workforce.  We adhere to our core values of respect for all people, a strong sense of integrity, and excellent customer service.

• 401(k) and Roth 401(k) retirement savings plans
• Healthcare insurance (health, dental, vision)
• Paid on-the-job training 
• Paid vacation time, sick time and holidays
• Access to in-house Physical Therapist and Occupational Therapists
• Employee assistance programs
• Company-provided life insurance
• Employee discounts to our Will Call Center

Applying is quick and easy!

Please fill out the application below if you are interested in the job. Our recruiter will reach out to you if you meet our qualifications. Please check out other job openings to start your Ginsberg’s career here.